Privacy Policy

1. Who we are

Mentoring Compass is a service of Mentoring Edge LLC, a Connecticut company doing business as Mentoring Compass. Our address is 40 Mcgrath Lane, Lebanon, CT 06249, United States. You can reach us at assist@mentoringcompass.com or (240) 281-6486. This policy explains how we handle the information you share with us at mentoringcompass.com, including when you fill out a form, book a session, or use The Blueprint Vault.

2. What we collect

We collect what you give us directly, and a little about how you use the site. We don't buy information about you from data brokers.

• Forms: your name, email, phone number if you give it, and whatever answers you type in, including any details you share about your goals or your business. Our contact form also asks what brings you here, your timeline, and your budget range; The Circle application asks what you lead, why now, whether you're in a position to invest this year, and optionally the name of whoever referred you.
• Booking pages: your name, email, phone number, and the appointment details you choose, such as the time and the topic you'd like to cover.
• Website chat: what you type to the Mentoring Compass virtual assistant ("Micky's office"), and your email if you give it so the office can follow up. We keep the conversation as a record her office can read.
• Testimonials: if you submit a tribute through the "Share your experience" form on /results, we collect your name, title or role, email, your written quote, and any photo or video you provide or link to, along with your consent and the time and IP address of the submission.
• The Blueprint Vault members area: we log you in with a "magic link" emailed to you, and we record that login, your progress through the courses, your downloads, and the questions you ask The Blueprint Assistant along with its answers.
• Anything you send us directly by email or during a coaching or consulting session with us.
• The blog: reading it doesn't collect anything from you beyond the analytics below.
• Analytics: we use Umami, a privacy-focused analytics tool run by our website platform, which counts page visits without tracking cookies and without identifying you across other sites. Beyond what's needed for the members area and forms to work, we don't set tracking cookies.

3. How we use it

We use your information to:

• Respond to the request you sent us, whether that's a question about a program or a note left through a form.
• Send a short follow-up email sequence after you submit a form, and, if you applied to The Circle, a copy of your application; every one of those emails has a way to stop the rest.
• Send an appointment reminder about 24 hours before a session, by email always, and by text too if you gave SMS consent.
• Deliver coaching sessions, consulting engagements, and Vault programs, including preparing for a session using what you've told us.
• Run the members area, including tracking your course progress so you can pick up where you left off, and run the website chat and The Blueprint Assistant so you can get quick answers from Micky's approved material.
• Publish testimonials you've submitted, once Micky has approved them.
• Bill and manage Vault memberships, including letting you know if a payment fails so your access isn't interrupted by surprise.
• Improve the site and our programs, by understanding which pages and lessons are actually useful.
• Comply with the law, including tax, accounting, and any request we're legally required to honor.

We do not use your information to make decisions about you in any automated way that has a legal or similarly significant effect on you. A real person reads your messages and books your sessions.

4. Text messaging (SMS)

By checking the SMS consent box on one of our forms, you agree to receive text messages from Mentoring Compass at the number you provided, including replies to your request and appointment reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for help or email assist@mentoringcompass.com.

Your phone number and your SMS consent are used only for the messages you agreed to. We do not share, sell, rent or transfer your phone number or SMS opt-in information to any third party or affiliate for their marketing purposes. The only parties that process this data are our service providers (for example, our messaging carrier) acting on our behalf.

Checking that box is never a condition of buying anything from us. We keep a record of when and where you gave your consent, so we can show it if a carrier or regulator ever asks.

5. Website chat and The Blueprint Assistant (AI)

The chat widget on our site is the Mentoring Compass virtual assistant — we sometimes call it "Micky's office." It's AI, not a person, and it never tells you otherwise. It answers from Micky's approved material, and for anything sensitive — payments, refunds, contracts, complaints, or a matter tied to an existing engagement — it hands you off to her office at support@mentoringcompass.com. It may ask for your email so the office can follow up. We keep the chat conversation, and any email you give in it, as a record her office can read.

Inside The Blueprint Vault, The Blueprint Assistant is a separate AI that answers from Micky's books, Vault courses, and templates, with a fair-use limit of 60 questions a day. It is not Micky, and its answers are generated: they can be wrong, and they are not personal, legal, financial, medical, or HR-compliance advice. We record the questions you ask it and its answers as part of your Vault activity.

Both run on an AI language-model provider acting as our service provider. Your messages are sent to it only to produce a response, and it doesn't use them to market to you.

6. Testimonials you share

If you submit a tribute through the "Share your experience" form on /results, we collect your name, title or role, email, your written quote, and, if you include one, a photo, a video file, or a link to a video, along with your consent and the time and IP address of the submission.

Nothing is published until Micky approves it. Once approved, your tribute appears on /results with the name, title, photo, and video you provided, and it may also appear in her marketing. You can ask us to edit or remove yours at any time by emailing assist@mentoringcompass.com.

7. How we share information

We do not sell your information, and we never will. We share it only with:

• Service providers who help us run the site and deliver our services: our website platform (Scale, operated by Holistically Simple), Stripe for payments, Twilio for text messages, Bunny.net for streaming course videos, our email service provider for email, the AI language-model provider that powers our website chat and The Blueprint Assistant, and Umami, the analytics tool run by our website platform. Each of these acts on our instructions, under its own terms, and only to do the job we've hired it to do.
• Whoever the law requires us to share it with, such as in response to a valid court order.
• A buyer or successor, if Mentoring Edge LLC is ever sold, merged, or reorganized. If that happens, your information would stay subject to a policy at least as protective as this one.

We don't share your information with other businesses so they can market to you, and we don't rent out our contact list.

8. How long we keep it

We keep your information for as long as we have a relationship with you: while you're a lead we're following up with, a client we're coaching, or a Vault member. After that, we keep records for as long as tax, accounting, or other law requires, and then we delete or anonymize what's left. You can ask us to delete your information sooner, and we will unless we're required to keep it.

9. Your choices

You're in control of how we reach you and what we hold. Specifically:

• Every email we send has an unsubscribe link, and clicking it takes you off our marketing lists right away; a follow-up email sequence stops the same way, or by emailing assist@mentoringcompass.com.
• Every text we send can be stopped by replying STOP; reply HELP if you have a question first.
• Email us at assist@mentoringcompass.com to see what we hold about you, ask us to correct it, or ask us to delete it. We'll respond within a reasonable time.
• Ask us to edit or remove a testimonial you've submitted, or to delete your Vault account, by emailing assist@mentoringcompass.com.
• Your browser lets you block or delete cookies at any time, though some parts of the site may work less well without them.

10. Security

We use reasonable safeguards to protect your information, including working with providers like Stripe who are built specifically for handling payment data securely, so your card number never passes through our own systems. We limit who on our team can see your information to the people who need it to help you. That said, no system connected to the internet is perfect, and we cannot guarantee absolute security. If something ever goes wrong, we'll tell you what happened and what we're doing about it.

11. Children

Mentoring Compass is built for working adults and business leaders. It is not directed to anyone under 18, and we do not knowingly collect information from children. If we learn that we've collected information from a child, we'll delete it.

12. Changes to this policy

If we change this policy, we will post the update here with a new effective date at the top. If a change is significant, we'll do our best to let you know directly, such as by email. Using the site after an update means you accept the current version.

13. Contact

Mentoring Edge LLC, dba Mentoring Compass
40 Mcgrath Lane, Lebanon, CT 06249, United States
assist@mentoringcompass.com
(240) 281-6486